fairmont hotels & resorts: turning moments into memories for guests

By o.c. tanner

How does a luxury hotel staff create memorable moments for guests from Vancouver to Quebec City?

All over the world, the Fairmont Hotels & Resorts name is synonymous with memorable travel experiences. The worldwide culture of customer service they’ve created all starts with employees and a single brand promise, “Turning moments into memories for our guests.”

With the help of O.C. Tanner, Fairmont curated their recognition program to match that brand identity devoted to guests from every culture around the world. By sharing stories of colleagues who deliver great experiences 
for guests and rewarding employees for extraordinary customer service, Fairmont keeps employee recognition at their core.

Download the Fairmont Hotels & Resorts story to learn more about the power of employee recognition and celebration as you travel around the globe and into these luxury hotels.

Categories: Culture

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