Engagement | March 19, 2012
recognition & trust: key employee engagement drivers for a global economy
By brian katz
It’s daunting to think about competing in a global economy, especially when considering the obvious international roadblocks that can detail a business. Profits, goals and objectives can get lost in the quagmire of logistical, communications, tax, trade, political and cultural landmines that can come with working across countries and continents.
Fortunately, there is at least one constant upon which a business person can rely; a truism that holds from Moscow to Sydney, from Dubai to Rio, from Milwaukee to Beijing, and all points in between. And that is (drum roll, please): people like to be recognized and appreciated for their work and their contributions.
You may not think that’s much of a revelation, but frankly, you should. This little piece of information is a tool. When properly used, it can enhance trust between you and the other person. And, as we all know, a high level of trust solves a lot of problems and salves a lot of blunders.
Recognition works because it requires communication, and communication is a key driver of trust. Obviously, communication occurs in many forms—it can’t always be about recognition—but, the advantage of recognition is that it is universally desired. Unless executed poorly or perfunctorily, it appeals to a human condition that innately craves validation that the recipient is more than a cog, that he is a contributor and appreciated. In short, it confirms the individual and his work are valued, which in turn imparts respect and dignity.
So, recognize a co-worker when they work overtime they put in to see a job through or tell a vendor how much you appreciate the fact his company consistently delivers on time. I know that’s what you are paying for, but appealing to that element of the human psyche that likes to be acknowledged for doing the job well will enhance the trust between you. In return, it will make it easier to have a delicate conversation when that vendor or colleague disappoints you, and the other party is more likely to work quickly to solve the problem.
There are too many things that can (and will) go awry as you work in the global arena. Take advantage of this one tool. It does not require a lot of research to assure that you do not commit a social faux pas.