steven gaffney and honesty in the workplace [podcast]
By o.c. tanner in Culture, Great Work, O.C. Tanner Institute, and Podcast
In this session of the Great Work Insights Podcast, Todd Nordstrom speaks with Steven Gaffney, president of Steven Gaffney Company, an organization that deals with management consulting. Gaffney is the author of five books, including “Just Be Honest” and “Guide to Increasing Communication Flow Up, Down, and Across Your Organization.” Gaffney’s clients included, but are not limited to: U.S. Navy, U.S. Marine Corps, Marriott, Citigroup and American Express.
You will learn:
- There is a study done awhile back that said 91 percent of people lie regularly…Everybody is a liar. We’re all liars in the sense of “withholding information”.
- The big problem in the workplace is not what people say, but actually what they DON’T say to each other. It’s what they leave out, and the key is if you can get that unsaid thing said, organizations can be transformed.
- People can make “entirely different” decisions when information is being withheld.
- Honest communication plays a big role in company culture.
- How much fear do we instill in other people? Because that’s why people often times don’t tell us the truth.
- When people feel safe, they are more likely to tell the truth. We don’t think the truth is critical.
- You can’t fix a problem that nobody tells you about and you can’t use an idea that nobody shares.
- Four tips to promote honesty in the workplace and make people feel safe: 1. don’t let your silence do the talking; 2. correct company folklore; 3. ask for honest feedback and 4. reward honesty and hold people accountable for dishonesty.
- With lack of communication, people tend to worry more and harp on the negative.
- Live by the fundamental rule in life: treat others the way you want to be treated, and speak the truth. Just be honest.
- Lot of people can handle the tough [honest] stuff if we balance it with the good stuff.
- Get the unsaid said.
Links and Resources Mentioned:
- Learn more and connect with Steven Gaffney
- Learn more about Steven Gaffney Company
Thank You For Listening!
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