what is your company’s dna? [podcast]
By o.c. tanner
Insights | August 19, 2015
In this session of the Great Work Insights Podcast, Todd Nordstrom speaks with Ann Rhoades, PRES (Person Responsible for Extraordinary Service) and founder of People Ink, an organization that helps companies create a sustainable culture. Previously, Rhoades served as the Chief People Officer of Southwest Airlines, Promus Hotel Company and JetBlue Airways.
You will learn:
2:35 – Why is it difficult to define value?
2:58 – How values can become the DNA of the organization.
4:10 – Every organization has values—it’s whether or not they’ve been defined.
4:15 – Employees can know company values by watching their leaders.
4:20 – The best organizations have defined behaviors and defined values.
4:30 – High performance models are all about values and behaviors.
4:55 – The words on the wall don’t mean anything unless employees are behaving in a way that emulates those values.
5:07 – Employees need to know how they should behave within the organization.
5:46 – Have employees from different departments develop company values.
7:18 – I believe HR is a service that we give to everyone in the organization.
8:00 – Insights on her book, “Built on Values: Creating an Enviable Culture that Outperforms the Competition.”
Links and Resources Mentioned:
Learn more and connect with Ann Rhoades
Thank You For Listening!
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