infographic: a culture-first company

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Gordon Food Service has always put employee experience first.

That’s why they implemented a career anniversary program, but it wasn’t working smoothly in every location.

The employees in Canada were having a very different experience than the employees in the United States.

The reason: Cross-border delays and costs.

  • Gifts were showing up 12 weeks late.
  • Shipping costs were more than the actual product.
  • And, their budget was dwindling.

While researching solutions, they discovered a new way to better their culture and create a unified experience.

“The project changed from just being a replacement for our length of service, to being how do we recognize people in general”

That is when Gordon Food Service partnered with O.C. Tanner.

Through this partnership, O.C. Tanner solved many problems with one solution by:

  • Creating a bilingual platform
  • Providing cost-effective and speedy cross-border shipping
  • Creating one program that worked across the company and across borders.

“We’re 120 years old and I think a lot of that was built because we appreciate our people.”

After the program was implemented, Gordon Food Service saw some amazing results in their engagement scores.

91% of employees felt connected to the company’s values

91% understood how they contributed to the success of the organization

82% felt management cared about the well-being of all employees

Now, Gordon Food Service has one solution for all 17,000 employees.

“Investing in a product like Bravo is just really natural for us. It’s really important that people know they’re valued, so rewarding and recognizing them is very important.”

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